Head Coach: Stacy Blair
Stats:
30+ years of mortgage banking knowledge
Extensive knowledge of working with mortgage servicing clients
Assumption, Purchase, Refinance and Home Equity Lending experience
Deep loan assumption experience with clients and lenders across the industry
Commitment to building a client focused teams and which drive position out comes
Built career in the Jacksonville market with a deep, local network
Stacy is a passionate and distinguished leader with 30+ years of experience in end-to-end mortgage fulfillment, including a continual partnership with quality control, legal, valuations, audit, and due diligence. Proven history of driving significant new business and revenue growth and profitability and quickly achieving growth plans within competitive markets. Drives mortgage operations forward by leading a team that provides exceptional customer experience.
Results-driven and relentless leader with proven expertise in developing and implementing strategies to maximize mortgage sales and client acquisition with a national market focus. Significant experience in motivating team members and collaborating with others to achieve business results. Deepens employee engagement and fosters a mission-focused culture of transparency, learning, growth, success, collaboration, and accountability. Knowledgeable in assessing the department's needs, including experience evaluating call center mortgage origination, specifically call center tools and technology platforms. Proven tenure in leading multiple business units, allocating resources to maximize department production, and leading successful implementation initiatives, including direct bottom-line accountability and responsibility for P&L and departmental operations.
Achievement Snapshot: Proven track record of delivering against aggressive cost, P&L, operations, budget, and performance targets. Responsible for management and motivation of up to 300 people across six sites. Achieved record profitability of over $100M in a year. Drove net promotor score from 45 to 75. Created and directed the growth of new business channels, new sites, and physical locations, including allocating all the appropriate resources to ensure workforce optimization and process improvement.